Shipping and Payments

Shipping and Payments:

Once an order is placed, typically it takes 1 to 2 days before the order is processed and shipped out.

We are currently shipping only to the shipping address in United States and any orders that has shipping address outside United States will be cancelled and refunded.

We also do not ship to US Protectorates


Return and Exchange Policy:

When you purchase the item, you are agreeing to following terms. Do Not Purchase the item if you are not agreeing to these terms. No Exceptions.

Return: You may return any purchase within 14 days of receipt. The item must be shipped within that 14 day period and must be in its new, unworn condition and, if applicable, all tags attached. Upon receipt of the item and confirmation of its condition, we will issue a purchase price refund minus a 15% restocking fee. The original shipping fee is not refunded. The cost of returning an item is the responsibility of the buyer. There is no restocking fee if a buyer completes an exchange.

Exchange: For one time only, you may exchange for a different size for any purchase within 14 days of receipt. Buyer must follow the steps below to complete the exchange. Shipping cost for the exchange is the buyer's responsibility. Items such as cap, tie, and etc which has only one size are eligible for returns only. See the policy for the return above. No exceptions.

1) You notify us by sending an email to sales@mobizix.com that you would like to exchange for a different size.

2) We will notify you if the size you would like to exchange with is available or not. If the size you are looking for is not available, you can only return the item and the return policy above is applied. If the size you are looking for is available, we will send an invoice for the shipping cost incurred for shipping another size to you. The shipping cost will be same as the original shipping fee for the item or a minimum $8.00 if the item was shipped free of charge originally.

3) You make the payment for the invoice sent via PayPal  to your email address used for sending us the original exchange request.

4) We issue you a RMA number once the payment for the invoice is complete.

5) You ship the item back to us. The cost of shipping the item is the responsibility of the buyer. The item must be shipped within 7 days after RMA is issued or within 14 days of the receipt of the original item, whichever is later. The item must be in its new, unworn condition and, if applicable, all tags attached.

6) Upon receipt of the item and confirmation of its condition, we will ship the size you requested for exchange via the same shipping option chosen at the time of original item purchase. Please allow 4 to 5 days for the shipping and handling. After the shipping, expect between 2 to 4 days, up to 8 days for the delivery depending on the shipping option chosen.